{"id":10870,"date":"2026-09-23T21:19:15","date_gmt":"2026-09-23T21:19:15","guid":{"rendered":"https:\/\/gravureseg.com\/faq\/"},"modified":"2026-09-23T21:19:15","modified_gmt":"2026-09-23T21:19:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/gravureseg.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FREQUENTLY ASKED QUESTIONS<\/h1>\n\t\t

Everything about the way we work<\/p>\n\t<\/div>\n<\/div>\n

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How we work<\/h2>\n\t\t

Every project is unique. Here is how an order works at Gravure S.E.G., from your request to delivery.<\/p>\n\t\t

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  1. \n\t\t\t\t\t1<\/span>\n\t\t\t\t\t

    Your request<\/h3>\n\t\t\t\t\t

    Fill out our quote request form with your project details and attach your files (logo, text, list of names).<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t

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    Review and quote<\/h3>\n\t\t\t\t\t

    We review your project, contact you if details need clarifying, then send you a quote.<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t

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    Approval<\/h3>\n\t\t\t\t\t

    You approve the quote. When needed, we send you a proof (mock-up) of the engraving before production.<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t

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    Production<\/h3>\n\t\t\t\t\t

    We produce your order in our Repentigny workshop: laser or mechanical engraving, UV printing or sublimation.<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t

  5. \n\t\t\t\t\t5<\/span>\n\t\t\t\t\t

    Pickup or shipping<\/h3>\n\t\t\t\t\t

    Your order is ready: pick it up at our shop or receive it by mail or courier.<\/p>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ol>\n\t\t

    REQUEST A QUOTE<\/a><\/p>\n\t<\/section>\n\n\t

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    Frequently asked questions<\/h2>\n\t\t\t\t\t

    Quotes and orders<\/h3>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tHow do I get a quote?<\/summary>\n\t\t\t\t\t
    The easiest way is to fill out our quote request form<\/a>. The more complete your request (material, dimensions, quantity, exact text, files), the faster and more accurate our quote will be.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tDo you work with individuals or only businesses?<\/summary>\n\t\t\t\t\t
    Both. We serve industrial, commercial and public sectors, as well as individuals for gifts and personalized items.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tCan I order a single piece?<\/summary>\n\t\t\t\t\t
    Yes. We produce single pieces as well as series. Enter the quantity in your request and we will include it in the quote.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tMy company uses purchase orders. Is that possible?<\/summary>\n\t\t\t\t\t
    Yes. Enter your purchase order number in the form and it will appear on our documents.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    Files, logo and text<\/h3>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWhat file format should I provide for my logo?<\/summary>\n\t\t\t\t\t
    Ideally a vector<\/strong> file: .AI, .EPS, .SVG, .CDR or vector .PDF. This gives the sharpest engraving.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tI only have an image (JPG, PNG) of my logo. What can I do?<\/summary>\n\t\t\t\t\t
    Send it anyway. We can redraw your logo in vector format; vectorization fees may apply and will be shown in the quote.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWho is responsible for the spelling of the text?<\/summary>\n\t\t\t\t\t
    The text is engraved exactly as you provide it<\/strong>. Copy and paste it into the form and proofread it carefully (names, dates, accents): an engraving cannot be erased.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tEach piece needs a different name. How does that work?<\/summary>\n\t\t\t\t\t
    Attach an Excel or Word list to your request, with one name (or text) per line. We engrave each piece according to the list.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tCan I choose the font?<\/summary>\n\t\t\t\t\t
    Yes. The form offers several styles (modern, classic, elegant, script, industrial). You can also let us choose the font best suited to your item.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    Materials and items<\/h3>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWhat materials can you engrave or print on?<\/summary>\n\t\t\t\t\t
    Engravable plastic (lamicoid), acrylic, metal (including anodized aluminum and painted stainless steel), wood, glass, stone, ceramic, leather and many more. We also offer UL and CSA<\/strong> compliant materials for the industrial and electrical sectors.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tCan I supply my own item to engrave?<\/summary>\n\t\t\t\t\t
    Yes, but we must know the exact material<\/strong> of the item. For the safety of our team, an item may be refused if engraving it poses a health risk (for example PVC, vinyl or an unknown material).<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWhat is the difference between laser engraving, UV printing and sublimation?<\/summary>\n\t\t\t\t\t
    Laser engraving<\/strong> marks the material permanently with great precision. UV printing<\/strong> prints in colour directly on the item. Sublimation<\/strong> infuses ink into coated surfaces for a very durable colour print. We will recommend the best process for your project.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    Turnaround, pickup and shipping<\/h3>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWhat is the turnaround time?<\/summary>\n\t\t\t\t\t
    It depends on quantity, material and process. Laser engraving is fast; UV printing and sublimation take a little longer. If you have a deadline, include it in your request and we will confirm whether it can be met.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tWhere do I pick up my order?<\/summary>\n\t\t\t\t\t
    At our workshop: 151 McDuff Street, Repentigny, Quebec. We will let you know as soon as your order is ready.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t\t
    \n\t\t\t\t\tCan you ship my order?<\/summary>\n\t\t\t\t\t
    Yes, by mail or courier. Select shipping in the form; the cost will be included in the quote.<\/div>\n\t\t\t\t<\/details>\n\t\t\t\t\t\t<\/section>\n\n\t
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    Have a project?<\/h3>\n\t\t\t

    Describe it in our form and receive a quote.<\/p>\n\t\t\tREQUEST A QUOTE<\/a>\n\t\t<\/div>\n\t\t

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    Have a question?<\/h3>\n\t\t\t

    Email us and we will get back to you quickly. You can also call us at 450 704-0545<\/a>.<\/p>\n\t\t\tEMAIL US<\/a>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n